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All returns must be authorized by a RockAllAccess.com customer service representative : * 14 day full refund on returns (See additional notes below)* * 14 day exchange/store credit period * Free Shipping on Selected orders * Live Chat/Fast & Free Call Back service * No returns on Sale Items !!! * Return Packages must have a valid tracking number * All items may incur a restocking fee up to 10% unless approved by a sales agent *Lingerie & Swimwear Unfortunately, we can only accept returns on lingerie and swimwear if the item is defective. *Shoes We do not accept returns on shoes that have been scuffed. Please be extremely careful trying on all shoes. We recommend trying them on only on carpet, for a very limited time, and inspecting them for marks before attempting to send them back. All shoe returns must include the original shoe box, in the original condition (not bent or damaged in anyway). *Bags No returns on Bags unless defective. *Accessories (Includes Wallets, Wallet Chains, Chains, Earrings, Leather Cuffs) No returns on Accessories unless authorized. *Consumable Products Please note we do not accept returns on consumable products that have been used, including perfume, cosmetics, and other beauty products. Return Authorization made easy To obtain a return authorization number you may contact customer service via Phone 1.918.254.7272 , live chat, or email us.
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